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Receive the care necessary to help regain or maintain his or her maximum state of health.
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Expect personnel who care for the patient to be friendly, considerate, respectful, and qualified through education
and experience and perform the services for which they are responsible with the highest quality of service.
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Expect full recognition of individuality, including privacy in treatment and care. In addition, all communications
and records will be kept confidential.
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Complete information, to the extent known by the physician, regarding diagnosis, treatment and prognosis, as well
as alternative treatments or procedures and the possible risks and side effects associated with treatment.
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Be fully informed of the scope of the services available at the facility including but not limited to; provisions for
after-hours and emergency care, payment policies, fees for services rendered, the credentials of health care
professionals, information regarding the absence of malpractice insurance coverage, or their right to change their
provider if other providers are available.
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Be a participant in decisions regarding the intensity and scope of treatment. If the patient is unable to participate
in those decisions, the patient's rights shall be exercised by the patient's designated representative or other legally
designated person.
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Refuse treatment to the extent permitted by law and be informed of the medical consequences of such a refusal.
The patient accepts responsibility for his or her actions should he or she refuse treatment or not follow the instructions
of the physician or facility. Exercise his or her rights without being subject to discrimination or reprisal.
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Approve or refuse the release of medical records to any individual outside the facility, except in the case of,
transfer to another health facility, or as required by law or third-party payment contract. Personal records are
accessible.
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Be informed of human experimentation or other research/educational projects affecting his or her care or
treatment and can refuse participation in such experimentation or research without compromise to the patient's
usual care.
- Express grievances/complaints and suggestions at any time. To file a complaint or grievance at any time, please
notify:
Surgery Center of Reno
Attn. Administrator - Anne Roberts
343 Elm St. Suite 100
Reno. Nevada 89503
775-336-6900
Consumer Health Assistance
Bureau for Hospital Patients
555 E Washington Ave, Suite 4800
Las Vegas, NV 89101
1-888-333-1597
State of Nevada
Bureau of Health Care Quality and Compliance
727 Fairview Drive, Suite E
Carson City. NV 89701
775-684-1030
For Medicare Beneficiaries - Medicare Ombudsman: http://www.cms.gov/center/ombudsman.asp
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Change primary or specialty physicians or dentists
if other qualified physicians or dentists are available and
to be informed if a physician does not have malpractice
coverage. The Surgery Center of Reno requires that all
physicians possess malpractice coverage. The patient
has a right to request his / her surgeon's credentials.
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Have an advance directive, such as a living will or
healthcare proxy. A patient who has an advance directive
must provide a copy to the facility and his or her
physician so that his or her wishes may be known and
honored, upon transfer to a higher level of care from the
Surgery Center of Reno. The Surgery Center of Reno
does not honor advance directives pertaining to the termination
of life support functions.
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Be fully informed before any transfer to another
facility or organization.
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Express those spiritual beliefs and cultural practices
that do not harm others or interfere with the planned
course of medical therapy for the patient.
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Not to be subjected to misleading marketing or
advertising regarding the competence and capabilities of
the Surgery Center of Reno.
- Be free from any form of abuse or harassment.
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Being considerate of other patients and personnel and for assisting in the control of noise,
smoking and other distractions, including respecting the property of others and the facility.
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Informing the Surgery Center of Reno about any living will, medical power of attorney, or
advance directive that could affect his / her care. The Surgery Center of Reno does not honor any of these
health-care directives.
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Reporting whether he or she clearly understands the planned course of treatment and what is
expected of him or her.
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Keeping appointments and, when unable to do so for any reason, for notifying the facility and
physician.
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Providing caregivers with the most accurate and complete information regarding present
complaints, past illnesses and hospitalizations, all medications, including over-the-counter and
dietary supplements, and unexpected changes in the patient's condition or any other patient
health matters, including allergies and sensitivities.
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Observing prescribed rules of the facility during his or her stay and treatment and, if instructions
are not followed, forfeiting the right to care at the facility and being responsible for the outcome.
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Promptly fulfilling his or her financial obligations to the facility.
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Payment to the facility for copies of the medical records the patient may request, if applicable.
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Identifying any patient safety concerns.
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Accepting personal financial responsibilities for
charges not covered by insurance.
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Provide a responsible adult to transport him / her
home from the facility.
All medical records will be kept until the patient
is 23 years of age if currently a minor; all other
medical records will be kept at least 5 years.
